What should I include in a support message?
Include your device, platform, controller, game, script name, order number if you have one, and the exact step where the issue starts.
Support desk
Send your question, platform, order details, and the challenge you are facing. The clearer the request, the faster the support path.
Support FAQ
A clear support request makes it easier to understand your Cronus Zen setup, order question, or download issue without going back and forth.
Include your device, platform, controller, game, script name, order number if you have one, and the exact step where the issue starts.
Yes. Share the game you play, the platform you use, and what you are trying to configure. We can point you toward a better category or explain what to check before buying.
Send the email used at checkout, the script name, and any receipt or order detail you have. That gives us the best chance of finding the issue quickly.
No. Support focuses on setup, compatibility, and configuration. Players are responsible for following game publisher rules, platform terms, and local requirements.